Digital Marketing Services Terms

What We Do

• We provide the services listed in your engagement letter (e.g., SEO, PPC, social media, web design).
• We deliver services with reasonable care and skill.
• Any extra work outside the agreed scope may incur additional fees.
• We may delay starting work until deposits or invoices are paid.
• Delivery dates are estimates, not guarantees.

Your Responsibilities

• Provide all necessary information, access, and approvals promptly.
• Ensure all information you give us is accurate and lawful.
• Comply with UK regulations (e.g., GDPR, advertising standards).
• Give us access to accounts and platforms needed for your campaigns.

Payments

• Fees are stated in your engagement letter and must be paid by the due date.
• Fees are non-refundable unless required by UK law.
• Advertising spend (e.g., Google Ads, Facebook Ads) is separate and paid directly to the platform or via us if agreed.
• Late payments may result in suspension of services.

SEO & Web Design

• We do not guarantee specific SEO rankings or outcomes unless explicitly stated in your engagement letter. Rankings depend on factors outside our control (e.g., search engine algorithm changes).
• For web design, we will either use a customised template or, if agreed in your engagement letter, create a bespoke design prepared by our graphic designers.
• For web development, we choose the programming languages and any third-party solutions required.
• Domain ownership transfers only after full payment.
• We test websites on major desktop browsers (Chrome, Safari, Edge, Firefox). Additional device-specific testing or accessibility audits can be arranged if requested.
• Disclaimer - Our services include responsive design for mobile and tablet devices and testing on major desktop browsers (Chrome, Safari, Edge, Firefox). However, we do not guarantee full compatibility across all devices, operating systems, or older browsers unless specifically agreed in your engagement letter. Advanced mobile testing, accessibility compliance (e.g., WCAG standards), SEO are not included unless stated in your engagement letter. Additional testing or optimisation can be arranged at extra cost

Intellectual Property

• We keep the right to showcase work in our portfolio.
• Each party keeps ownership of their existing materials.

Confidentiality & Non-Solicitation

• Both parties must keep each other’s confidential information private.
• You agree not to hire our staff during the contract and for 12 months after.

Liability

• We’re not liable for indirect losses (e.g., lost profits, business opportunities).
• Our maximum liability is limited to the fees you paid in the month before the issue.
• You indemnify us against claims arising from your content or instructions.

Ending the Agreement

• Either party can terminate with 30 days’ written notice.
• If you terminate early, you must pay for work done up to that point.
• We’ll refund any unused fees for services not provided.
• We may terminate immediately if you breach terms or stop trading.

Legal Stuff

• Governed by UK law.
• Disputes go to UK courts.
• We’ll try to resolve disputes through negotiation before legal action.
• Force majeure applies (e.g., natural disasters, pandemics).

Last Updated 1/10/2025